Refund policy

Your sparkle matters to us. At Zunari Charm, we quality check every piece before it reaches you. In the rare event of damage during transit, we are here to make it right.

📅 Reporting Window

  • Damages must be reported within 48 hours of delivery.
  • Reports made after this time frame cannot be accepted.

📹 Mandatory Requirement

  • To claim a return for damage, an Unboxing Video is mandatory.
  • The video must show the sealed package being opened and clearly display the damage.
  • Without an unboxing video, we cannot process the claim.

✅ Eligibility Criteria We accept returns ONLY if:

  • ✔️ The product arrived broken or damaged.
  • ✔️ You have the unboxing video as proof.
  • ✔️ The item is unused and in original packaging.

🚫 What Is Not Covered

  • Change of mind or "didn't like the style."
  • Size or fit issues (please check dimensions before buying).
  • Slight color variations due to screen resolution.

🔄 How to Report an Issue

  1. Film your unboxing video clearly.
  2. WhatsApp us at 9871102198 with your Order ID and the Video.
  3. Our team will review and approve the claim within 24 hours.

💎 Resolution Process

  • Replacement: We will ship a fresh piece to you free of charge.
  • Refund: If the item is out of stock, we will issue a full refund to your original payment method (or UPI/Bank Transfer for COD orders).

💬 Need Help? We’re always happy to assist:

📧 hello@zunaricharm.com

📲 WhatsApp: 9871102198